||Sorry, this position has been filled
||$16.22 - $17.57
||Manage receivables through risk assessments for credit
policy exceptions, monitoring status and coordinating activities supporting
company's customer credit and collections policies for residential and small
•Apply the company's credit and collection
policies, practices and procedures to the credit requirements of designated
•Review files, reports and credit bureau
documents and financial statements of customers to ensure they meet deposit
•Extend credit to customers in accordance with
established policy and terms.
•Analyze customer’s financial situations and
determine whether to extend credit beyond established policy criteria.
•Analyze credit risk for aggregated portfolios of
customers as well as individual accounts.
•Carry out the established program for the follow
up and collection of accounts receivable.
•Communicate requests with management for special
applications for credit that are outside of standard policies and procedures.
•Investigate and prepare findings to complaints
from customers for development of response to Public Utility Commission,
consumer advocates, media and management.
•Evaluate customer eligibility (i.e. low income
status) for PUC mandated activities and programs.
•Process development and implementation of credit
•Normal office environment
•Office Hours: 8am-5pm Monday-Friday.Overtime required when necessary.
•Work may involve dealing with people in an
unpleasant or strained situation.
Role Specific Knowledge, Skills and Abilities:
•Proficient mathematical/analytical skills.
•Ability to communicate clearly with customers
using a telephone instrument or in person while maintaining composure and
•Must be able to work independently and multi-task.
•Ability to read and understand contractual
documents and prepare company correspondence.
•Analyze customer accounts, spreadsheets, and
databases to resolve customer issues.
•Must be detail oriented with a focus on accuracy
•Must be able to communicate effectively in oral
and written form.
•Flexible to adapt effectively to new and
changing responsibilities and situations
•Proficient in MS Office applications, including
Word, Excel, and other related applications.
•Positions available for English-only and
English/Spanish speaking representatives
- High school diploma or equivalent is required; Bachelor’s
degree in business or related area from accredited four-year university is
- 6 months-2 years credit and collections